Welcome to RefineMed PLLC (“we,” “our,” or “us”). We are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us online.

By using our site and services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Name, address, date of birth
• Email address and phone number
• Payment information (for direct pay services)
• Health Information (Protected Health Information or “PHI”)

• Medical history, symptoms, treatment plans
• Prescriptions, lab results, and clinical notes
• Any other information you provide during consultations

1. Technical Data

• IP address, browser type, and pages visited
• Device type and operating system
• Cookies and analytics data (see Section 5)

How We Use Your Information

We use your information to:

• Provide medical care and related services
• Communicate with you about appointments, treatment, and support
• Process payments and manage your account
• Improve our services and website functionality
• Comply with legal obligations (e.g., HIPAA, state law)

How We Protect Your Information

We take your privacy seriously and implement physical, administrative, and technical safeguards to protect your data, including:

• Encrypted communication and secure platforms for telemedicine
• HIPAA-compliant electronic medical records (EMR) systems
• Role-based access and internal data access controls

Despite these safeguards, no system is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell or rent your personal or health information. We may share your information only in the following circumstances:

• With your consent
• With other healthcare providers involved in your care (e.g., labs, pharmacies)
• With service providers (e.g., payment processors, EMR platforms) under strict confidentiality agreements
• When required by law (e.g., reporting communicable diseases, responding to subpoenas)
• In emergencies or situations where you or others may be at risk

5. Cookies and Website Analytics

We use cookies and similar tracking technologies to:

• Improve website performance
• Analyze user behavior (e.g., Google Analytics)

You may disable cookies in your browser settings, but some website features may not function properly.

Third-Party Links

Our website may contain links to third-party sites (e.g., labs, pharmacies, informational resources). We are not responsible for the privacy practices of those websites. We encourage you to review their policies.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access or request a copy of your health records
• Request corrections to your information
• Request restrictions on how we use or share your information
• Revoke consent or request deletion of non-medical data

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our services are intended for individuals and families, which does not include minors at this time. if this were to change, it would only be with parental or guardian consent. We do not knowingly collect information from children under 13 without verifiable parental involvement.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, the updated version will be posted on our website with the revised effective date. Your continued use of our services means you accept the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: info@refinemedprimary.com